They transmit expertise and benefit from their employees' potential. They do not view themselves as at the top of a pyramid, but rather as colleagues who innovate and work for the well-being of others. Above and beyond complying with rules and regulations, the firms should create an atmosphere propitious to social dialogue. When they are listened to, their experience is appreciated, and communication is good, employees feel as though they are involved with achieving their firm's ambitions. Every change is best explained and appropriately introduced, and information that needs to find its way to the top is listened to and acted upon.